Collective is used by over 30 UK local authorities to manage domestic waste collections, including back-office applications and in-cab and mobile working systems.

Collection Management

Creating and maintaining collection rounds and routes is fundamental to any waste collection operation. Collective has unrivalled features to manage your rounds, measure time, distance and mileage against budget and optimise routes.

• domestic refuse in sacks or wheeled bins
• recycling box and bin collections
• clinical waste services
• bulky and special collections
• free and paid-for garden waste

Premises Management

Collective maintains a full service record for each premises. A single screen shows location data, bin records, a calendar of past and future collections, assisted collection status and a detailed history of exceptions.

Operators can easily see history and trends, but can also start workflows to deliver new bins, schedule additional collections or activate new services such as assisted collections.

Call Centre and CRM

Collective not only brings together all the operational information from your crews and back-office staff, it also ensures that this information is shared with your contact centre to close more calls during the first contact. The team working ethos of Collective means that your CRM system is seamlessly integrated, in both directions.
Requests for new bins, bulky waste bookings, assisted collection applications and any other requests are logged onto the CRM system in the normal way and are immediately actioned by Collective. Service enquiries are quickly dealt with as front-line information is displayed directly in the CRM application.